TERMS AND CONDITIONS OF SALE.
What do these terms cover.
These are the terms and conditions on which we supply products to you.

INFORMATION ABOUT US AND HOW TO CONTACT US
We are Manor Fest Limited, a company registered in England and Wales. Our company registration number is 12486609 and our registered office is at 15 Alderson Street, Bradford, West Yorkshire BD6 2HE. Our VAT number is 403391329.

How to contact us.
You can contact us by writing to us at info@manorfest.org
How we may contact you. If we have to contact you we will do so by writing to you at the email address or postal address you provided to us in your order.

OUR CONTRACT WITH YOU
How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product.
We sell to the UK and Countries outside of the UK. Our website at www.manorfest.org details postage charges for the UK and outside of the UK. It is the buyer’s responsibility to pay any relevant customs charges etc. if any, levied by their own country.


PROVIDING THE PRODUCTS

When we will provide the products. Purchasers who are attending ManorFest Festival 27th – 29th May 2022 will be able to collect their purchases on production of the relevant receipts at our merchandise stall at the festival.
All orders for postage will be sent out from 1st June 2022 onwards, and we will endeavour to have all goods delivered within 30 days.
We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
When you become responsible for the goods. The goods will be your responsibility from the time we deliver the product to the address you gave us.
When you own goods. You own the goods once we have received payment in full.
We are not obliged to accept your order. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

YOUR RIGHTS TO END THE CONTRACT
If you have just changed your mind about the product, You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund.


HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
Email. Email us at info@manorfest.org Please provide your name, home address, details of the order, and your phone number and email address.
When we will pay the costs of return. We will pay the costs of return:
if the products are faulty or misdescribed
;


In all other circumstances (including where you are exercising your right to change your mind within 14 days) you must pay the costs of return.


How we will refund you.
We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a shop.
The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
When your refund will be made We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.


IF THERE IS A PROBLEM WITH THE PRODUCT
How to tell us about problems.If you have any questions or complaints about the product, please contact us. You can write to us at info@manorfest.org